FAQ
Building and Viewing Documents
- Can you explain the basic process to make and buy a document?
- What is a PDF? I can't see the PDFs on my computer!
- Why do you offer your legal documents in PDF format? No other sites do this...
- I want my document in Word or an alternate format. Do you offer this option?
- Why do I have to answer your questions? Can't I just download the document?
- I was in the middle of answering your questions and I had to leave/my computer crashed. Can I get to my responses?
- How do I download my document?
- How long do I have to download my document? Can I make changes to it?
- I require additional assistance or technical support. What do I do?
- Why is my State/Province missing from your dropdown list?
Account Information
- How do I make an account?
- Help! I can't sign in to my account! What do I do?
- What do I do if I forget my password?
Purchasing / Billing
- How much do your documents cost?
- How do I purchase a document?
- Why do you use PayPal?
- I'm having problems with my transaction. Who do I talk to... you, or Paypal?
- Do you offer bulk discounts?
- How do I buy and use Document Vouchers?
- Are the Document Vouchers tied to my user account? Is there any way to make an anonymous purchase?
Document Content
- Are you guys really lawyers?
- How accurate are your documents?
- I found a mistake! Do I get a reward?
- Do you have a satisfaction guarantee?
Privacy
Miscellaneous
- I am interested in working for Documatica. What do I do?
- Who owns the copyright to my document?
- Why do you use gmail as your e-mail provider?
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